PAIA Manual

Manual in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA), read with the Protection of Personal Information Act, 2013 (POPIA) · Last updated 19 August 2026

This manual explains how to request access to records held by Avolvia (Pty) Ltd t/a GoStartr, and the records we hold. It is published because Avolvia (Pty) Ltd is a private body registered in South Africa, and PAIA section 51 requires every private body to make this manual available. It applies to requests for records from anywhere in the world, not only from requesters in South Africa.

1. About the organization

Entity: Avolvia (Pty) Ltd t/a GoStartr
Information Officer: Bruce T. Steyn
Postal/physical: The Colab, 194 Bancor Avenue, Menlyn Maine, Pretoria, 0081, South Africa
Email: bruce@gostartr.com · Phone: +27 82 233 3529

Flagged, not yet done. South African private bodies register their Information Officer with the Information Regulator through its online portal. If that registration has not yet been completed for Bruce Steyn as GoStartr's Information Officer, it should be, since this manual and the Privacy Policy both represent that he is registered.

2. The Information Regulator

The Information Regulator is the independent body that oversees both PAIA and POPIA in South Africa. You may contact the Information Regulator directly, including to lodge a complaint if you are dissatisfied with how we have handled a request or with our processing of your personal information:

Information Regulator (South Africa)
Email: enquiries@inforegulator.org.za
Phone: 010 023 5200 (landline) · 0800 017 160 (toll-free)
Website: inforegulator.org.za

3. Records held by GoStartr

Category	Examples
Customer & lead records	Contact details, enquiries, CRM pipeline, communications, call recordings/transcripts
Operational	Accounts, invoices, contracts, supplier records
Statutory	Company registration, tax, employment records
Marketing	Consent records, campaign and email data

Some records are subject to mandatory protection or grounds for refusal under PAIA (for example, third-party personal information, commercial confidentiality, or legal privilege).

4. How to request a record

Complete the prescribed PAIA request form (Form 2, for a private body) available from the Information Regulator's website.
Send it to the Information Officer at the contact details above.
Identify the record(s) sought, the form of access required, and your contact details. Provide proof of identity and, where you act for another, proof of authority.
A request for your own personal information is generally handled as a data-subject access request under POPIA; a request for other records is handled under PAIA and may attract prescribed fees.

5. Fees

Requests for access (other than to your own personal information) may be subject to a request fee and an access fee as prescribed under PAIA. We will notify you of any fee before processing.

6. Processing & timelines

We will respond within the periods prescribed by PAIA, generally 30 days from receipt of a valid request, extendable by a further period in limited circumstances permitted by the Act. We may refuse access on grounds permitted by PAIA and will give reasons and tell you your remedies, including the right to complain to the Information Regulator or apply to court.

7. Your POPIA rights

You may access, correct, or request deletion of your personal information, object to processing, and withdraw consent. See our Privacy Policy, section 11.

See also our Privacy Policy, Terms, and Data Retention & Destruction.